The Future, Energy Efficiency

Rater complaint

RESNET and MABTEC take complaints regarding Raters and Home Energy Ratings very seriously. RESNET rater members subscribe to high standards of quality and ethics in their rating and auditor services. As a Rating QA Provider, MABTEC is required to adopt a complaint resolution process to address compliance complaints of a rater's services.

RESNET considers adherence to the RESNET Code of Ethics so important, that the RESNET National Home Energy Rating/Auditing Standards require the Code of Ethics be attached to every agreement between raters/auditors and their providers. In other words, every rater/auditor must sign an agreement attesting that they have read and agree to abide by the RESNET Code of Ethics as part of their professional certification. RESNET Rating and Training Providers are responsible for insuring that their certified raters and auditors abide by the Code of Ethics and have a progressive disciplinary process in place to deal with violations.

The RESNET complaint Resolution process only covers activities specified in the RESNET Standards. It does not cover other services provided to the consumer not specified in the RESNET Standards. The first step in resolving a dispute with a certified rater, auditor or EnergySmart contractor is to contact the RESNET Accredited Provider that certified the party. All RESNET Accredited Providers are required to have a complaint resolution process.

Alleged violations of the Code of Ethics by a rater or auditor should be reported to the provider according to the provider's complaint process. If the complaint is not satisfied with the result of that process, complaints may be filed against the accredited provider for failing to enforce the ethics code with their certified raters/auditors with RESNET's Executive Director. If the alleged violation is against the Provider, the complaint should be filled directly with RESNET's Executive Director by completing the online complaint form at RESNET Code of Ethics Complaint.